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Haven Esthetics Scheduling and Service Policies

Welcome to Haven Esthetics! We are tremendously grateful that you have elected us to be your local and go-to beauty enhancing spa where you will receive VIP treatment during your chosen reserved wax, lash, brow, permanent makeup, or other esthetic service appointment.

Below are the policies that we abide by to ensure that Haven runs smoothly and remains the top boutique esthetic spa in Cary, NC and surrounding areas. We kindly ask that you thoroughly read and acknowledge an understanding of the policies. Please don't hesitate to contact us with any questions or concerns as our mission is to not only make you feel beautiful but to treat you beautifully.

Cancellations and Missed Appointments

Your treatments are reserved especially for you. We value your business and ask that you kindly respect our scheduling policies.

Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

Please note that any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of scheduled service. Clients who miss their appointments without giving prior notification will be charged in full for their scheduled service.

Clients who arrive as scheduled or clients that cancel their appointment at least 24 hours before the appointment will not be billed.

As our cherished client, we honor and respect your time. Similarly, we would like to highlight that our esthetician's time is equally as valuable as your time. When a booked appointment with Haven is missed by a client without notifying us at least 24 hours ahead of time, we not only loose your business, but also the potential business of other clients who could have scheduled an appointment during the missed appointment.

Late Appointment Arrivals

We ask that you please arrive 10-15 minutes prior to your appointment time to ensure that your scheduled service is timely and that you are as relaxed and as comfortable as possible during your treatment.

We do our best to accommodate late arrivals; however, please note that if you are running late the length of your service time may be adjusted accordingly to ensure that there are not any interruptions of subsequent scheduled appointments and that any of our other guests' schedules that day are not compromised.

The full price of scheduled service(s) applies for late arrivals; please plan your visit accordingly.

Haven is truly a place of respite; we encourage you to take advantage of our serene atmosphere and please arrive a bit early to relax while taking a few deep and cleansing breaths or enjoy delighting in a warm cup of complimentary tea, coffee, or cocoa before your treatment begins.

Service and Product Pricing

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur; but encourage all clients to inquire about pricing and services upon booking your appointment.

Thank you for reading our policies. We respectfully ask all clients to recognize and agree that when any appointment is scheduled at Haven Esthetics, the aforementioned policies are understood by the client and applicable upon booking. your business is appreciated and we look forward to serving and pampering you during your esthetic treatment.