FAQs

What are the chains made of?

Our chains are waterproof, nickel-free, minimal beauty in 14k gold fill & sterling silver. Explore our collection!

Where can I get it?

Experience the ultimate jewelry shopping experience right at our salon located at 130 Iowa Lane in Cary, NC. To ensure a personalized experience, please book an appointment in advance.

Click here to schedule your visit and explore our collection. In addition to our store, we frequently host pop-up events throughout the RDU area.  For real-time updates on our jewelry welding locations, follow us on Instagram!

Calling all businesses! If you're interested in hosting a permanent jewelry pop-up in your space, we'd love to connect with you. Simply fill out this form, and we'll respond within 24 hours. Looking for a unique and memorable event? We now offer private parties with a minimum of 5 people.

Whether it's a bachelorette party, bridal shower, girls' night out, or just a fun gathering, we'll bring the magic to you! Click here to get started on planning your unforgettable experience.

Can I remove it?

Can I remove it?

If you need to remove it, don't worry, we have you covered! Our jewelry is designed for convenience. Simply cut it where the connecting link is and save the chain for future use.

Will it tarnish or make my skin green?

Caring for Your Permanent Jewelry

At Haven Esthetics, we use only high-quality chains designed to last. Our 14k gold-filled jewelry is highly resistant to tarnishing, making it a perfect choice for everyday wear.

While tarnish is rare, factors such as body pH and exposure to chemicals can play a role. To keep your piece looking its best, simply wash it with mild soap and water when needed.

Our sterling silver chains actually improve with wear—the natural oils from your skin help maintain their shine.

Care Instructions

Wash gently with mild soap and warm water.

Avoid harsh chemicals like chlorine, perfumes, sunscreen and cleaning products.

For sterling silver, use a polishing cloth if needed.

What is your reweld policy?

Our permanent jewelry is designed to be minimalist and easy to wear for everyday use. However, despite their durability, these delicate pieces can still experience issues such as getting caught on something, breaking, or stretching.

If you encounter any of these problems with your bracelet, anklet, or necklace, we're here to help. For a nominal fee of $10, we will do our best to repair it for you within 30 days. Simply visit us at one of our pop-up events or book an appointment for a Permanent Jewelry Reweld. In the event that we are unable to repair the chain or if you prefer a different style chain, we will offer you a discount to replace it.

Please note that while we strive to provide the best service possible, Haven cannot be held responsible for lost chains. Additionally, please be aware that permanent jewelry and custom pieces are considered final sale.

Re-Weld, Repair, or Resizing?

Your permanent chain doesn't necessarily have to be from Haven Esthetics for us to re-weld it. For each re-weld, a new jump ring will be utilized.

Re-Weld: Have you removed your chain? Bring it to us, and we'll reattach it for you using a fresh jump ring.

Resize: Need to adjust the length of your chain? We'll take it off for you and ensure the perfect fit.

Repairs: Has your permanent chain been damaged? If it's repairable and can be reattached, it's on us! If we can't fix it, we'll offer you a discount for a replacement.

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